Problem behavior is any behavior that, either consciously or unconsciously, violates or restricts the rights of others to use the library.

Staff members should deal with problem patrons in the same manner that they themselves would like to be approached: with courtesy, tact, calmness, and common sense. Since problem behavior can range from the pitiful to the eccentric to the dangerous, the way the staff approaches each situation should depend on the type of behavior exhibited. Other staff members should be called on as necessary to provide security and/or self-confidence. 

The following guidelines should help the staff know what is expected of them in a problem situation:

1. Approach the individual in question, explain the Library's position on the problem behavior, and state the need for the behavior to cease.

2. If the situation is judged too serious to handle alone, call for backup from a co-worker or from the Director.

3. If the individual continues problem behavior or does not leave the building when instructed, the Director or senior staff member should call the police immediately and alert other staff as necessary. When the police arrive, the staff member who called them and those who witnessed the incident should answer any questions from the police.

4. In an emergency situation, common sense should preempt protocol; any staff member should call the police from the nearest telephone.

5. The director reserves the right, with Board approval, to ban any patron who creates a disturbance, whether considered dangerous or otherwise. A ban limit will be determined depending on the incident(s) in question.

(Amended: 1/01)